dispatched redispatched dispatched ev_dispatch dispatched redispatched Reset agent_id new assigned SetCurrentDate assignment_date escalated_tto resolved SetCurrentDate resolution_date SetElapsedTime time_spent start_date DefaultWorkingTimeComputer ResolveChildTickets assigned assigned escalated_ttr resolved SetCurrentDate resolution_date SetElapsedTime time_spent start_date DefaultWorkingTimeComputer ResolveChildTickets redispatched Reset agent_id false public LifecycleAction Set('agent_id', 0); return true; }]]> 0.5 UserRequest:Shortcuts fast allow allow