DashboardLayoutTwoCols
UI:IncidentMgmtMenuOverview:Title
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0
UI-IncidentManagementOverview-IncidentByPriority-last-14-days
SELECT Incident WHERE DATE_SUB(NOW(), INTERVAL 14 DAY) < start_date
priority
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1
UI-IncidentManagementOverview-Last-14-days
SELECT Incident WHERE DATE_SUB(NOW(), INTERVAL 14 DAY) < start_date
start_date:day_of_month
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2
UI-IncidentManagementOverview-OpenIncidentByStatus
SELECT Incident WHERE status NOT IN ('closed','rejected')
status
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3
UI-IncidentManagementOverview-OpenIncidentByAgent
SELECT Incident WHERE status NOT IN ('closed','rejected')
agent_id
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4
UI-IncidentManagementOverview-OpenIncidentByCustomer
SELECT Incident WHERE status NOT IN ('closed','rejected')
org_id
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